FREQUENTLY ASKED QUESTIONS

The Citizen is located in downtown Salt Lake City at 515 S 400 E, putting restaurants, shopping, entertainment, and cultural attractions close to home. Salt Lake City International Airport is approximately 6.6 miles away and typically around a 10-minute drive, depending on traffic.

The Citizen is conveniently located near UTA TRAX and bus service. The Library and Trolley TRAX stations are both within a short walk, and the Red Line provides direct service toward the University of Utah. TRAX also connects residents with other downtown destinations, additional rail lines, FrontRunner connections, and communities throughout the Salt Lake Valley.

The University of Utah is approximately 2 miles from The Citizen. Walking is possible and generally takes around 40 minutes, though many residents may find biking, driving, or taking TRAX more convenient for a daily commute.

The University of Utah is approximately 2 miles from The Citizen. Driving typically takes around 7 minutes, while biking provides another convenient option depending on your route and destination on campus.

For public transportation, residents can walk to the nearby Library or Trolley TRAX stations and take the Red Line toward University of Utah stops, including Stadium, South Campus, Fort Douglas, and University Medical Center.

Living at The Citizen puts you within walking distance or a short drive of many Salt Lake City restaurants. Nearby options include Urban Spice (House of Corn Mexican Cuisine) for Mexican food, Salt & Olive for Italian cuisine, and Oquirrh Restaurant for locally inspired New American dining. Downtown Salt Lake City also offers a wide variety of cafés, bars, restaurants, and entertainment options.

Several grocery stores are conveniently located near The Citizen. Smith’s at 455 E 500 S is only a few blocks away, while Trader Joe’s and Sprouts Farmers Market are also within a short drive or bike ride, making everyday grocery shopping convenient.

The Citizen is close to several popular Salt Lake City outdoor spaces. Washington Square offers walking paths and green space near downtown, while Liberty Park features walking and running loops, sports courts, playgrounds, and other recreation.

Farther north, Memory Grove connects with the Lower City Creek Natural Area, providing access to walking, running, and hiking trails.

The Citizen is conveniently located near I-15 and I-80, providing access throughout the Salt Lake Valley and to destinations such as Salt Lake City International Airport. Residents also have access to major downtown streets, nearby UTA TRAX stations, bus routes, and bike-friendly transportation options.

Nearby Salt Lake City School District schools include Liberty Elementary School, Bryant Middle School, and East High School. Because school attendance boundaries can change, families should use The Citizen’s address in the Salt Lake City School District’s school locator to confirm current school assignments.

The Citizen features controlled building access and well-lit common areas. Residents also have access to three levels of secure garage parking inside the building, providing convenient controlled access to the community and parking areas.

The Citizen offers studio, one-bedroom, and two-bedroom apartments, along with one- and two-bedroom townhomes. Current layouts range from approximately 347 square feet for a studio to 1,410 square feet for the largest two-bedroom townhome suite.

Apartment layouts range up to approximately 1,134 square feet, while townhome layouts range from approximately 746 to 1,410 square feet.

The Citizen’s apartments are single-level homes available in studio, one-bedroom, and two-bedroom layouts. Many apartments also feature private balconies with views of the city or landscaped courtyard.

The townhomes offer two levels, with living spaces downstairs and bedrooms upstairs, along with private street-level entrances and floor-to-ceiling windows. Current options include a one-bedroom, two-bath townhome and two-bedroom, three-bath townhomes, so features and sizes vary by layout.

Pricing varies based on floor plan, lease term, availability, and the specific apartment selected. Current published total monthly leasing prices start at approximately $1,400 for studios, $1,675 for one-bedroom apartments, $2,325 for two-bedroom apartments, and $2,400 for townhomes.

Rates, specials, and availability can change, so check the live Floor Plans page for the most current pricing before applying.

No. Utilities are billed separately from base rent. Current charges include variable monthly costs for water, sewer, trash, and common-area utilities, along with a $5.50 monthly utility billing administration fee.

Residents also pay a required $130 monthly community fee, which includes internet and Dwelo smart-home technology.

Current required move-in costs include:

• Application Fee: $50 per applicant
• Administrative Fee: $300 per apartment
• Refundable Security Deposit: Starting at $500 based on approved credit
• Utility New Account Fee: $15 per apartment

Additional monthly charges, utilities, parking, pet fees, or other optional services may also apply depending on your lease and preferences. Review the current fee guide or contact the leasing team for a complete breakdown before moving in.

The Citizen offers flexible lease terms ranging from 6 to 18 months, giving residents several options depending on how long they plan to stay. Available lease lengths may vary by apartment and move-in date, so check current availability or contact the leasing team for the terms offered with your preferred home.

Rent at The Citizen is due by the 5th of each month.

The Citizen offers a wide range of indoor and outdoor amenities, including a resort-style pool and hot tub, cabanas, poolside fire pit, BBQ grills, landscaped courtyard with a Zen fountain, rooftop lounge with city and mountain views, fitness center, clubroom, conference and co-working space, coffee station, dog park, dog wash, parking garage, EV charging, secure bike storage, and bike repair station.

Apartment features include hardwood floors, quartz countertops, stainless-steel appliances, walk-in closets, and in-unit laundry.

Yes. Apartments and townhomes at The Citizen include an in-unit washer and dryer, allowing residents to take care of laundry from the convenience of home.

The Citizen provides internet service through Fastel, so residents do not need to arrange a separate internet provider. Internet is included in the required $130 monthly community fee, along with Dwelo smart-home technology.

Yes. The Citizen offers three levels of secure garage parking for an additional monthly fee.

Current parking options include:

• Unreserved Parking: $100 per month
• Reserved Parking: $150 per month
• Reserved EV Charging Space: $200 per month

Street parking is also available around the building.

Yes. The Citizen offers EV charging within its parking garage. Reserved EV charging parking is currently available for $200 per month.

The Citizen is a pet-friendly community and allows up to two pets per household.

Current pet charges include:

• $200 refundable pet deposit
• $300 one-time pet fee
• $50 monthly pet rent per pet

Residents also have access to an onsite dog park and dog-washing station. Contact the leasing team for current breed, weight, or other pet restrictions before applying.

Yes. The Citizen offers several indoor spaces that can work well for studying or working remotely, including a conference and co-working area, clubroom, and resident lounges. These spaces provide convenient alternatives when you want somewhere outside your apartment to work, study, or meet with a group.

Street parking around the building is available for guests and visitors. Guests staying for more than seven days must be registered with management, and all guests are expected to follow community policies.

Residents must accompany their guests while using community amenities. Quiet hours are from 10:00 p.m. to 7:00 a.m.

Residents are welcome to personalize their patios within community guidelines. Patios should be used for seating, live plants, and seasonal or holiday decorations. Holiday decorations should be removed after the applicable holiday.

Grills and flat-top cooking equipment must be approved by management before use. Contact the leasing team if you have questions about a specific patio item or decoration.

You can request a tour through The Citizen’s website or contact the leasing office directly at 801-509-7999. A member of the leasing team can help you find an available appointment and discuss the touring options currently offered.

To apply at The Citizen, you’ll need to provide a valid government-issued photo ID and your three most recent pay stubs. The leasing team will let you know if any additional documentation is required based on your application.

Yes. The Citizen conducts credit and background screenings as part of the application process. Applicants must have qualifying income equal to at least 3x the base monthly rent.

Additional screening criteria may apply, so contact the leasing team if you have questions about current credit or application requirements before applying.

Guarantors or co-signers may be used when applicable. They must complete the same application process and have qualifying income equal to at least 5x the monthly rent.

Contact the leasing team to determine whether a guarantor or co-signer is appropriate for your application.

Applications are typically processed within 24 to 72 hours after all required information has been submitted. Timing may vary depending on factors such as credit, background, income, and rental-history verification or whether additional documentation is needed.

Move-in timing depends on your application approval and the availability of your selected apartment. Once your application is approved and your home is ready, the leasing team can provide your specific move-in date and any remaining steps required before receiving your keys.

Yes. Residents are required to maintain qualifying renters insurance coverage. You may provide proof of your own qualifying policy or use the coverage option offered through the community.

If qualifying coverage is not provided, the current fee guide lists a $20 monthly Renter’s Legal Liability fee. Contact the leasing team if you have questions about coverage requirements.

Packages are delivered to The Citizen’s secure package room, which includes Amazon lockers for convenient resident pickup.

Residents can submit maintenance requests through the Resident Portal at any time. Simply log in to your resident account whenever you need to report a maintenance issue or request assistance from the maintenance team.

The Citizen offers valet trash pickup Sunday through Thursday, along with convenient trash chutes located on the 2nd through 6th floors.

For current recycling instructions or questions about disposing of specific items, contact the leasing team for guidance.

Yes. The Citizen hosts sponsored activities designed to give residents opportunities to meet their neighbors, try new activities, and get involved in the community. Shared spaces such as the rooftop lounge, pool, clubroom, courtyard, and other gathering areas also provide places for residents to connect.

The Citizen is a non-smoking community. Smoking is not permitted on the premises. Residents and guests are expected to follow the community’s smoking policy throughout the property.

The Citizen sends lease renewal information to residents by email before their current lease expires. Be sure to review your renewal communication when it arrives and contact the leasing team if you have questions about your available options or renewal timeline.

If you are planning to move out at the scheduled end of your lease, review your lease agreement or contact the leasing team for the applicable notice requirements and move-out instructions.

If you need to terminate your lease early, The Citizen currently requires 60 days’ notice and an early termination fee equal to two times the base monthly rent. Contact the leasing team before ending your lease early so they can walk you through the requirements that apply to your situation.